I have coffee, I am calm…
Two weeks ago, after work, in the evening, I toddled along to the doctor to get the blood test results, and he told me a repeat of part of the test was needed, and to book an appointment for a months time. The lovely lady at reception asked me to call back to arrange this in two weeks, as there were no appointments on the system for the dates we’d be looking at. I smiled, noted this in my diary, and went off quite content.
Then, two weeks on, I had a reminder call from the surgery, both at home and on my mobile which is switched off during the working day unless negotiations have taken place for an expected, essential call. Trust me, you don’t want to do those negotiations more than once a year or so. The long term memory of the teenager is awesome when it comes to the number of my transgressions in the using the phone department. I duly called the surgery back when I got home, ascertained there were still no appointments on the system, and agreed to phone back at the beginning of this week.
Between now and then, I’ve had two more calls and a letter asking me to make the appointment I couldn’t make because there were no appointments on the system. (The letter got sent because the morning receptionist didn’t know I’d responded to the first calls, and because she got no response, as I’d phoned in the evening, as far as she was concerned, no response had come from me!) It finally got made last night, to the great relief of both me and the evening receptionist. Who has finally had the sense to leave a note on the system saying I can’t phone back during the working day, as I won’t get the messages until I get home!
I am pleased my doctor’s surgery is very diligent, but I have suggested they take into consideration I may be one of the few people on their books (a) in full time employment, and (b) who commutes out of city for work. I am hoping fervently that the blip they noted was purely my system not liking the two weeks worth of flu-type illness, rather than something else.